- If you have an existing booking with Costa Natura and are due to arrive before April 11th, 2020, contact reception by email at email@example.com or telephone on +34 618 817 765
- We strongly advise you check with your the Spanish Health Authority, your airline and your travel insurance provider if you intend to travel to Costa Natura.
- We are waiving cancellation and change fees, in addition to offering additional rebooking options.
Important Information – COVID-19
COSTA NATURA’S COMMITMENT TO YOUR SAFETY AND PEACE OF MIND
I wanted to write to you to thank you for the trust we know you place in us every time you choose to book with Costa Natura. These are unprecedented times for our resort, our country and the world.
Please be assured that our reception team are working closely with the Spanish Government and health organisations around the world to ensure we are following the very latest advice. This latest emergency directive by the Spanish Government, yesterday Sunday 22nd of March, has virtually closed all Spain for a minimum of 21 days due to the current health crisis.
We have to advise you that Costa Natura is following that Spanish Government directive and from Monday 16th March is closing its doors to new arrivals. These emergency plans are further complicated by a large number of airlines being refused entry into Spain and airlines voluntarily deciding to not fly to Spain. Existing clients currently In Costa Natura are being help with revision of bookings and travel plans. If you have a booking for an apartment rental arriving in the next 21 Days (11th of April ) or beyond your should contact reception by email at firstname.lastname@example.org or telephone on +34 618 817 765
BOOKING WITH CONFIDENCE
We fully understand that many of our customers may want to change their travel plans given the evolving COVID-19 situation, so we have put a number of measures in place so that you can book with confidence with Costa Natura now and in the future knowing you have flexibility.
We are giving additional levels of flexibility to customers with bookings for stays until until the end of May 2020. If you need to change the travel date and hence your booking with Costa Natura, we are waiving all change restrictions or fees (an apartment rate difference may apply). This applies to any Costa Natura booking, whether booked directly with us or through an approved agency. If you need to cancel your booking, we will give you a voucher to the value of that booking which can be used up to 12 months from the original date of your booking.
Of course these emergency directives may change during this 15 day period so we suggested that you check our website which will be updated as soon as we know more.
Keep safe and well,
The Costa Natura TeamContact Us